Introduction
At Full Body Massages.com SV Limited (referred to as “Full Body Massages”, “we”, “us” and “our”), we are committed to protecting the privacy of our users. If you are in the UK or the EU, we are the data controller, unless otherwise stated. Please read the following privacy policy that explains how we collect, manage and protect your personal information.
This is the Privacy (and Cookies) Notice (“Notice”) for the website www.fullbodymassages.co.uk , and all Full Body Massages affiliate sites (“Sites”), or our applications (“Apps”) (together “Services”).
Contacting us
If you have any questions, comments and requests regarding this Notice you can get in touch with us via our Contact Us page, or via email at info@fullbodymassages.co.uk.
What information do we collect & how do we use it?
This Privacy Notice will apply to you if:
you visit and browse our Sites and Apps.
You order products from or book appointments with our Partners through us (we’ll refer to you as a “Client”).
you are self-employed and/or you work for a business on the Full Body Massages platform (we’ll refer to you and/or the business as a “Partner”).
We will only use the information we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law.
If you visit our services
We use your information to provide you with our Services. If you visit any of our Services, whether you’re just browsing or you have an account, we will automatically collect information from you each time you use our Sites. This includes technical information, information about your visit and (if you opt-in) location data:
Technical information
Technical information may include the phone number, Internet Protocol (IP) address, login information, browser type and version, browser plug-in types and versions, device IDs, social log-in ID/email address, time zone setting, operating system and platform, hardware version, device settings (e.g. language and time zone), file & software names and types (associated with your device and/or the Services), battery & signal strength, information relating to your mobile operator or Internet Service Provider (ISP).
Information about your visit
Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), pages and services you viewed or searched for, demographic information (including age and gender), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), traceable campaign links (e.g. in emails, or via tracking URLs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team and our social media accounts.
Location data
Location data includes country location (based on your full or partial IP address and/or Google Analytics information) which we use to provide location services (if you ask or permit us to), so that we can deliver content, advertising or other services that are dependent on knowing where you are, like checking for fraudulent transactions.
Location data may be collected in combination with device ID, so we can recognise your mobile browser or device when you return to the Service.
Delivery of location services will involve us checking any of the following:
– the coordinates (latitude/longitude) of your location,
– your current country or region, by referencing your current IP address against public sources, and/or
– your Identifier for Advertisers (IFA) code for your Apple device, or the Android ID for your Android device, or a similar device identifier.
You can opt-in and out of location sharing by changing your device settings
We use this automatically collected information to
understand how individuals use our Site, and how we can improve it;
ensure content from our site is presented in the most effective manner for you and for your devices; and
provide you with the information, products and services that you request from us or we think you may be interested in.
Reasons: legitimate interests | consent
If you contact or engage with us
If you contact or engage with us, we will collect your contact information, and the other communications information you provide.
Contact information includes basic contact information you provide:
email address,
and anything else you include, for example:
first and last name,
phone number(s),
social media handle (for example, if you engage with us on social media).
Communications information includes your correspondence with us, for example if you get in touch with our Customer Service team about an order or booking or to report a problem with our Site. This includes:
emails,
texts, in-app messaging & other digital messaging,
calls,
letters,
any in-person conversations you have with us.
We use this contact and communications information to
Contact you if you have asked us to do, including to respond to your queries, troubleshoot problems, and help with any issues you may have with our Services.
Provide you with information you might request about our Services.
Put you in touch with Partners you ask us to share your information with.
Provide you with technical and other service updates (for example, if we update our Terms of Use and Terms of Service).
Reasons: contract with you | legitimate interests | consent
We assign unique user IDs or other account-level IDs to your Full Body Massages account.
If you order any products from a Partner’s shop
When you order any products from a Partner’s shop, we may collect your:
order details and purchase records, including any related correspondence via our Services;
cancellation, return and refund records;
securely saved payment methods; and
your product reviews or ratings.
What do each of these legal reasons mean?
We must have a relevant legal justification, called a ‘lawful basis’ for each way in which we use your personal information.
Lawful bases may include consent, a contract with you (as a data subject), compliance with our legal obligations and our specified legitimate interests.
Consent
We’ll use your personal information to send you promotional or marketing content (for example, our insight updates or newsletters), if you have given us consent to us doing so, where required by law. We may also send direct marketing based on our legitimate interests (see below).
You can opt-out of further marketing at any time by selecting the “unsubscribe” link at the end of all our promotional updates and marketing to you.
We also rely on consent for some of the cookies we use (see our Cookies Notice for more detail).
Contract
We collect, store and process your personal information if it is necessary for performing a contract you have with us (for example, our Terms of Use and Terms of Service), or where you have asked us to take specific steps before entering into that contract. This includes notifying you about changes to our Services. This does not include any agreement we have with a Partner, whether you are a Booker or Partner staff – this is based on our legitimate interests (see below).
Legal obligation
We may need to process any of your personal information to comply with our legal obligations, including under applicable UK law, and/or any court orders. This may include compliance with know-your-client and anti-money laundering rules.
Legitimate interests
We may process your personal information if it is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.
Our legitimate interests include:
Administering, improving and expanding our Site and services
Keeping our records updated.
Gaining insights on how you use our Services.
Gaining your feedback and reviews,
Delivering, developing and improving our Services.
Enhancing, customising or modifying our Services and communications.
Implementing and improving our security measures
Growing our business and informing our marketing strategy.
Marketing
Marketing and promoting our Services to a company you work for or provide services to.
measuring or understanding the effectiveness of advertising we serve to you and others and delivering relevant advertising to you (including when you visit other websites).
Fulfilling agreements with another organisation
Complying with or enforcing any agreement Full Body Massages has (or that you may have, or example any extra Partner-specific terms) with a Partner you have purchased goods or services from as a Client.
Complying with or enforcing any agreement we may have with a company you work for or provide services to (for example, if you work at a Partner).
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests. If you would like further information about how we assess our legitimate interests, please contact us at info@fullbodymassages.co.uk.
We also use different types of cookies on our Site – we explain this in the Cookies Notice.
How do we protect your information?
All information you provide to us is securely stored. Our website uses secure end-to-end encryption to protect your information. All connections into our platform are secured using industry standard security and encryption.
All data we capture is stored in secured databases and data storage systems with strict access limitations. All data access requests are logged and monitored in accordance with any threat detection policies.
Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of your data transmitted to us – even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
External sites
Full Body Massages may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Full Body Massages does not accept any responsibility or liability for these policies or any content on external sites and does not necessarily endorse the views expressed within them. Full Body Massages has no control over the availability of any of these websites. Please check each site’s policies before you submit any personal information to these websites.
How long is your information kept for?
We will generally process personal information:
for as long as it is necessary for the purpose(s) for which it was originally collected (for example, holding it on behalf of a Partner, or for as long as you have an account with us), and
for up to six years after that to identify any issues and resolve any legal proceedings.
We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of legal proceedings, or we are aware of pending or ongoing legal proceedings. In some circumstances, we may keep data longer if applicable law says we have to.
If you have opted to receive insights, newsletters, or other promotional material, but later decide to opt out from receiving these updates, or object to any other processing of your personal information, we may keep a record of your opt-out or objection so we can respect your preferences.
We may keep aggregated, anonymised or pseudonymized data – for example, for reporting and analytics – for longer periods.
Aggregated data
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you and you cannot be re-identified). This anonymised data (for example, aggregated statistics) is no longer personal data, and we may keep and use this anonymised information indefinitely without further notice to you.
We use this to help us provide, develop and improve our services, including to:
better understand how people use our Services,
provide our Partners and Clients with information about our Services, including user statistics (e.g. total numbers, broad demographics statistics), and
develop useful insights and improvements to the Services.
What rights do you have with your personal information?
In certain circumstances, you have the following rights:
to be provided with a copy of your personal information held by us;
to request the correction or deletion of your personal information held by us;
to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example);
to object to the further processing of your personal information, including the right to object to marketing;
to request that your provided personal data be moved to a third party, and
to withdraw consent.
If you wish to exercise any of these rights in relation to the personal information we hold about you, you can contact us via email, if you have any concerns, you have the right to lodge a complaint with a data protection supervisory authority.
The Information Commissioner’s Office (ICO) is the supervisory authority in the UK and can provide further information about your rights, an organisation’s obligation in relation to your personal information, as well as deal with any complaints that you may have.
Cookie notice
Our Sites use cookies and/or other similar technologies such as device-IDs, in-App codes, pixel tags and web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.
Our Sites use cookies and similar technologies either alone or in combination with each other to create a unique device ID, and to distinguish you from other users of our Sites. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites.
A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser or exit one of our Sites. Others are used to remember you when you return to one of our Sites and will last for longer.